Effective Date: March 1, 2026
Your privacy is important to us. This Privacy Policy explains how Your Virtual Connections (“YVC”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website at https://yourvirtualconnections.ca (the “Website”) and when you use our virtual assistance and online business management services (the “Services”).
This Privacy Policy complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and may also apply to individuals located in other jurisdictions, including those covered by the General Data Protection Regulation (GDPR).
If you have any questions about this Privacy Policy, please contact us at:
1. Information We Collect
We may collect and process the following types of personal information:
a. Information You Provide Voluntarily
Contact Information
Name, email address, phone number, business name, mailing address, and any other details you provide through contact forms, booking links, or email communication.
Service-Related Information
Information necessary to deliver our Services, including business details, workflows, access credentials (where applicable), and project-related materials.
Payment Information
Billing details and payment information. Payments are processed securely through third-party payment processors. We do not store full credit card information on our servers.
b. Information Collected Automatically
Device and Usage Information
IP address, browser type, operating system, referring pages, pages visited, time spent on the Website, and other analytics data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience, analyze Website traffic, and enhance our Services.
c. Sensitive Information
We do not intentionally collect sensitive personal information (such as health information, government ID numbers, or financial account details beyond payment processing). If you voluntarily provide sensitive information, you consent to its use as necessary to provide our Services.
2. How We Use Your Information
We use personal information for the following purposes:
Service Delivery
To provide, manage, and improve the Services you request.
Communication
To respond to inquiries, schedule consultations, provide updates, and send service-related communications.
Marketing and Promotions
To send newsletters, updates, or promotional content related to Your Virtual Connections. You may unsubscribe at any time.
Legal and Compliance Purposes
To comply with legal obligations, enforce agreements, and protect our legal rights.
Analytics and Website Improvement
To understand Website usage and improve performance and functionality.
3. Legal Basis for Processing (Where Applicable)
If you are located in a jurisdiction governed by GDPR or similar laws, we rely on the following legal bases:
Contractual Necessity: To fulfill service agreements.
Consent: For marketing communications and optional data collection.
Legitimate Interests: For security, fraud prevention, and business analytics.
Legal Obligations: To comply with applicable laws.
4. Data Sharing and Disclosure
We do not sell your personal information.
We may share information with:
Service Providers
Trusted third-party providers who assist with website hosting, CRM systems, email marketing platforms, payment processing, scheduling software, and other operational tools. These providers are required to maintain appropriate data protection measures.
Legal Authorities
If required to comply with legal obligations or lawful requests.
Business Transfers
In the event of a merger, sale, or restructuring of the business.
5. Data Storage and Security
We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or alteration.
These measures include:
Secure third-party platforms
Role-based access controls
Encrypted payment processing
Limited internal access to sensitive information
We retain personal information only as long as necessary to fulfill service obligations, comply with legal requirements, resolve disputes, and enforce agreements.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal obligations)
Request restriction of processing
Withdraw consent for marketing communications
Lodge a complaint with a relevant privacy authority
To exercise any of these rights, contact us at: [email protected]
7. International Data Transfers
As a Canadian-based business serving clients internationally, your information may be stored or processed in Canada or in other countries where our third-party service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve user experience
Analyze traffic and engagement
Enhance website functionality
You may configure your browser settings to refuse cookies. However, some portions of the Website may not function properly without them.
9. Third-Party Links
Our Website may contain links to third-party websites or platforms (such as booking tools or social media). We are not responsible for the privacy practices of those external sites.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The Effective Date at the top indicates when it was last revised. Continued use of our Website or Services constitutes acceptance of the updated policy.
11. Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact:
Your Virtual Connections
Niagara Falls, Ontario, Canada
Email: [email protected]
Website: https://yourvirtualconnections.ca